Terms of service.

Last updated: 15 July 2026

1. Who these terms apply to

These terms apply to all design, development, and related services ("services") provided by Built by Boot ("we", "us"), a web design studio based in Greater Manchester, United Kingdom, to any client ("you"). By commissioning work from us, you agree to these terms.

2. Scope of services

Every project starts with a written quote or proposal describing what we'll deliver, by when, and for how much. The quote defines the scope. Anything not listed in it (additional pages, features, revisions beyond the agreed number, new requirements that emerge mid-project) is a change, and we'll quote for it separately before doing the work. We'll never bill you for extras you didn't approve.

3. Quotes and payment

Quotes are valid for 30 days. Unless your quote says otherwise:

• Projects begin on receipt of a 50% deposit, with the balance due on completion, before the website goes live.
• Care plans are billed monthly in advance.
• Invoices are payable within 14 days. We may pause work on overdue accounts, and we may charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

Deposits cover work already scheduled and begun, and are non-refundable once work has started.

4. What we need from you

Projects run to time when content, feedback, and approvals arrive when agreed. If a project stalls for more than 30 days because we're waiting on you, we may invoice for the work completed to date and reschedule the remainder around other commitments.

You confirm that any content you supply (text, images, logos) is yours to use, and doesn't infringe anyone else's rights.

5. Revisions

Each project includes the number of revision rounds stated in its quote. Revisions refine the agreed design; they don't restart it. A change of direction after approval is new work, quoted separately.

6. Ownership

Once you've paid in full, the website is yours: the design, the content we created for it, and the accounts it runs on. No lock-in, no ransom. Until full payment, all work remains ours. We keep the right to showcase completed work in our portfolio and social channels unless you ask us not to.

Third-party elements (stock imagery, fonts, plugins, platform subscriptions) remain subject to their own licences.

7. Hosting, domains and third parties

Where we set up hosting, domains, or other third-party services on your behalf, those services are contracts between you and the provider, subject to the provider's terms. We're not responsible for outages, price changes, or data loss caused by third-party providers.

8. Liability

We carry out all work with reasonable skill and care. Beyond that, to the fullest extent permitted by law:

• Our total liability for any claim arising from a project is limited to the amount you paid us for that project.
• We're not liable for indirect or consequential losses (lost profits, lost data, or loss of business), however they arise.
• We don't guarantee specific commercial outcomes (rankings, traffic, sales, follower counts); no honest agency can.

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence.

9. Ending an engagement

Either side can end an ongoing service with 30 days' written notice. For fixed projects, you can cancel at any time by paying for the work completed to that point. We can end an engagement if invoices remain unpaid or if the working relationship breaks down, in which case we'll hand over all paid-for work.

10. General

These terms are governed by the laws of England and Wales, and any dispute belongs to the courts of England and Wales. If any part of these terms turns out to be unenforceable, the rest still stands. These terms, together with your quote, are the whole agreement between us.

Questions?

Email contact@builtbyboot.co.uk. We'd rather clear something up before a project than argue about it after.